If you visit, shop, or use any of our products and services at INSIGHT, you accept these conditions.Please read them carefully. In addition, when you use any current or future INSIGHT products and services or visit or purchase from any business affiliated with INSIGHT, whether or not included in the INSIGHT Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
DEFINITIONS USED IN THIS DOCUMENT "INSIGHT TECHNOLOGY LLC", "INSIGHT" "INSIGHT TECHNOLOGY" and "We" are defined as the company INSIGHT TECHNOLOGY LLC. "The customer", "INSIGHT's customers," and "You" are defined as patrons of INSIGHT TECHNOLOGY LLC. "This site" is defined as any website that is owned, operated or otherwise directly or indirectly maintained by INSIGHT TECHNOLOGY LLC. "Service" and "Product" are interchangeable, and defined as any merchandise or commercial offering of INSIGHT. The term "spam" is used as it is currently defined by the Federal Trade Commission.
ELECTRONIC COMMUNICATIONS When you visit INSIGHT or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.CONTENT
All products and services provided by INSIGHT may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statute. You agree to indemnify and hold harmless INSIGHT from any claims resulting from the use of the service which directly or indirectly damages any other party. COMMERCIAL ADVERTISING AND BULK EMAIL INSIGHT takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of INSIGHT may not use or permit others to use our network to partake in UCE or SPAM distribution. Customers of INSIGHT may not host or permit hosting of sites or information that is advertised by UCE or SPAM sent from other servers or networks.
In addition to U.S. Federal Trade Commission (FTC) definitions, SPAM is further defined as any email that is sent to a recipient that did not ask for it to be sent to them or any email that is sent to recipients who have not Confirmed Opt-In or Closed-Loop Opt-In for email correspondence purposes. Users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including the CAN-SPAM Act of 2003. INSIGHT will be the sole arbiter as to what constitutes a violation of this provision and may take actions including, but not limited to, immediate service disconnection or suspension to ensure the quality of our network. Users who: Maintain email lists Send emails to more than 10 recipients at a time Send more than 1,000 emails in a 30-day period ...must maintain complete and accurate records of all consents and opt-ins and provide such records to INSIGHT upon its request and allow any party sent email to remove itself automatically and permanently. If a user cannot provide positive and verifiable proof of such consents and opt-ins, INSIGHT will consider the mass mailing to be unsolicited and take appropriate action to ensure the quality of our network.
Other prohibited activities related to email include, without limitation:
Use of INSIGHT Network for the receipt of replies to unsolicited mass e-mail Forgery of e-mail headers ("spoofing")
Spamming via third-party proxy, ip tunneling, aggregation of proxy lists, or installation of proxy mailing software
Configuration of any server to accept and process third-party messages for sending without verified user identification and authentication (open-relay mailers) Hosting web pages advertised within "spam e-mail" sent from another network ("spamvertising") Hosting web pages or providing services that support bulk emailers or SPAM
Any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, USENET posts, pop-up messages, instant messages, or SMS messages Configuring or altering a server in such a way as to defeat remote anti-SPAM filters such as trying to send emails out multiple IP addresses on the same server, or using invalid or recently registered domain names to mask the true identity of your emails
Use of any email address on a mailing list that was not opt-in verified by the same IP address and domain used to send outbound emails.
REVERSE DNS / RDNS / PTR
Clients requesting Reverse DNS / PTR on their assigned IP space must adhere to the following policies: The domain requested in the PTR must be older than 60 days Clients must create and maintain matching FWD "A" records for the requested PTR The PTR requested must be a unique, browser loadable website -OR- justification must be provided as to the use of the PTR
The INSIGHT customer service team takes great lengths to provide polite, prompt and excellent customer service at all times. For the safety and protection of our staff and their families we have a zero tolerance policy in regards to abuse of our staff. You may not threaten, abuse, shout at, swear at, insult, or otherwise disrespect our staff during any form of business communication including, but not limited to in person, telephone, live chat, fax, postal mail, Email, forum post, blog post, instant messenger, or ticket response. Violations of this aspect of the Terms of Service is subject to account termination without warning. If such a termination takes place no refund will be given.
PROMOTIONS AND DISCOUNT COUPONS Discount coupons offered as promotion of any of the INSIGHT Services are presented as an enticement to increase our customer base and offer additional services to current customers. Coupons are limited to 1 per customer, new orders only and may not be combined with other coupons or special offers. INSIGHT active customers that present coupons for a similar service to what they currently subscribe to, and cancel their current service will not be eligible to have such a discount as offered with said coupon.PAYMENT AND BILLING You agree to pay INSIGHT for Products and Services without deduction, or delay for any reason. At any time, INSIGHT may require you to pay a deposit or increase an existing deposit as a condition of providing Services. You authorize INSIGHT to investigate your credit history at any time and to share credit information about you with credit reporting agencies. Payment of all charges is due within three (3) days after the date of invoice, in U.S. currency. Invoices are issued seven (7) days prior to subscription renewal dates (if you bill on the 15th of the month, an invoice is generated on the 8th of the month and must be paid in full by the 15th of the month). Past due accounts that receive payments will have those payments applied to the oldest past due invoices first. Failure to pay any invoice may place the account into default, and could lead to suspension of all services until the account is paid and current. You will be responsible for reimbursing INSIGHT for all costs (including reasonable attorney fees) associated with collecting delinquent or dishonored payments. Accounts not paid in full within three (3) days of the invoice due date may be suspended, or terminated and a reconnection late fee of THIRTY FIVE DOLLARS ($35) may be applied for each service in the overdue invoice. Accounts not paid in full within fourteen (14) days of the invoice due date may be terminated and any past due invoices turned over to our collections service with an additional collections fee of SEVENTY NINE DOLLARS ($79) will be applied in addition to any past due balance and/or late fees.
If you dispute charges on your bill, you must notify INSIGHT in writing of the dispute within sixty days of the date on the affected bill, or else you waive the dispute. You hereby agree to being billed for your service(s) on an automatic renewal basis and your service(s) will continue to be billed until cancelled by you pursuant to the terms of these Terms of Service. All payment periods are for the full period. Example: If you pay for a service on a monthly basis, the service shall remain active (barring it being suspended or terminated pursuant to other terms within these Terms of Service) for the full month and no prorated amount shall be refunded should you decide to cancel the service prior to the end of the billing period. If you pay for a service annually, the service will remain active (barring it being suspended or terminated pursuant to other terms within these Terms of Service) for the full period even if you decide to cancel said service prior to the end of the billing period. ONLY ON ANNUAL CONTRACTS: Should you cancel an annual contract prior to the end of the full term, prorated refunds may be granted and shall be calculated based upon converting the service back to the normal monthly rate and applying a $175.00 (one hundred seventy five dollar) early termination fee. If the termination fee exceeds the amount of the prorated refund, no refund shall be issued.Upon the expiration or termination of a Service Order/Agreement/Contract under which space is made available to Customer, Customer will surrender the applicable Space to INSIGHT (hereinafter referred to as "Company") and, within thirty (30) days after the date of such expiration or termination, return the Space to Company in the same condition as it was originally delivered to Customer, reasonable wear and tear excepted. Customer will remove the Equipment from the Space and the Facility and will fully repair any damage to the Facility caused by Customer, including, without limitation, any damage resulting from Customer's removal of the Equipment from the Space. Any Equipment and/or personal property of Customer not removed within thirty (30) days after the date of expiration or termination of the applicable Service Order will, at Company's option, conclusively be deemed to have been abandoned by Customer. Company may, upon written notice to Customer, apportion, sell, use, store, destroy, or otherwise dispose of the Equipment or Customer's personal property without liability to Customer or any other person or entity. Customer will pay all expenses and costs incurred in connection with Company's disposition of the Equipment and Customer's personal property, including, without limitation, the cost of restoring the Facility to its original condition and of removing the Equipment or Customer's personal property from the Facility. Should Customer wish to leave Equipment at INSIGHT for an indefinite period, Customer may do so at a rate of $50.00 (fifty dollars USD) per 1U of space occupied.
TAXES AND REGULATORY SURCHARGES
Rates outlined on attached order forms are exclusive of any applicable taxes. You are responsible for all taxes, gross receipts taxes, fees and surcharges relating to the sale, transfer of ownership, installation, license, use or provision of the Services, except to the extent that you provide INSIGHT with a valid tax exemption certificate before INSIGHT provides Services to you. You are responsible for payment of any and all state, federal, or international surcharges.
EXCESSIVE RESOURCE USAGE POLICY
INSIGHT provides this section to detail additional policies applicable for accounts on any standard web hosting plan (also known as 'shared', 'ultimate' and 'reseller' plans). Accounts many not use more than 10 % of the server's CPU, Disk, Memory or web port connections. Accounts may not run daemons or back ground tasks. Accounts may store at most 1 (one) backup of their account in the server's disk space. Accounts may not use the server disk space for storage of backups, file sharing, file storage, or any type of content that is not accessible on the web site you are hosting. INSIGHT will make reasonable efforts where possible to contact the account holder to offer a paid upgrade to Virtual or Dedicated Server hosting when an account exceeds the resource usage policy limits. If the resource usage limits are exceeded INSIGHT may, without prior notice or warning, limit access, suspend or terminate the account at INSIGHT's sole discretion.
INSIGHT, INSIGHT.net, Alarmgate.com, Alarmgate.net, Alarmwall.com, Alarmwall.net and other marks indicated on our site are registered trademarks of INSIGHT, Inc. or its subsidiaries, in the United States and other countries. INSIGHT's trademarks and trade dress may not be used in connection with any product or service that is not INSIGHT's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits INSIGHT. All other trademarks not owned by INSIGHT or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by INSIGHT or its subsidiaries.
LICENSE AND SITE ACCESS INSIGHT grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of INSIGHT. This license does not include any resale or commercial use of INSIGHT's websites or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of INSIGHT. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of INSIGHT and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing INSIGHT's name or trademarks without the express written consent of INSIGHT. Any unauthorized use terminates the permission or license granted by INSIGHT. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of INSIGHT so long as the link does not portray INSIGHT, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any INSIGHT logo or other proprietary graphic or trademark as part of the link without express written permission.YOUR ACCOUNT
If you use INSIGHT products and services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use INSIGHT only with involvement of a parent or guardian. INSIGHT and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders and or services at its sole discretion.
CANCELLATION or NON-RENEWAL To cancel or elect not to renew any product or service, the customer must submit a cancellation request via the INSIGHT Client Area. Cancellation requests must be submitted at least seven (7) calendar days prior to expiration of the current renewal term. To insure the privacy and security of both the customer and INSIGHT, cancellation must be completed via the INSIGHT Client Care Center only. No refunds, partial or otherwise, will be issued (excluding our 30 day money back guarantee, if applicable) for any unused portion of any billing cycle or late cancellations. For special promotions, a 50% off promotion, for example, INSIGHT applies those funds at the full value rate to whichever period the funds are covering at the service's normal rate, and the remaining time is provided at no charge. More specifically - if you purchase a service with a semi-annual billing period at 50% off, INSIGHT applies the full rate to the first three months of service, and the ensuing 3 months of the 6 month term are provided at no charge. As such, any cancellations placed during the time frame in which service is being provided at no charge shall be ineligible for a refund. Furthermore, requests for refunds will only be considered if the cancellation request is for an immediate cancellation. Also, understand that you must have all your data backed-up and off the INSIGHT Network, because immediate cancellations may lead to the immediate and irrecoverable loss of any and all data associated with your service. The 30-day money-back guarantee may only be taken advantage of once by any one customer. Additionally, if you order 3 non-identical services on the same day and cancel all 3 within the 30-day money-back guarantee period, only one of the services will be refunded. Cancellations requests MUST be made seven (7) or more days prior to expiration of the current billing cycle. Cancellations made within the last seven (7) days of the current billing cycle and marked "Cancel at end of billing period" will not be terminated until the end of following billing cycle and the invoice will be due and processed. Cancellations made within the last seven (7) days of the billing cycle and marked "Immediate cancel" will be terminated by midnight of the day of the cancellation request, and the current invoice will still be due and processed per our Terms of Service.No refunds will be given on customized services/orders, associated setup fees and/or services/orders with explicitly requested and provided IP diversity, unless specified at the time of purchase.
Any orders that have utilized a license for which INSIGHT has paid fees to a third party - such as (but not limited to) Microsoft Licenses, WHMCS Licenses, and cPanel Licenses - are non-refundable. Payments for domain names, for which INSIGHT pays to a registrar, are also non-refundable.
COPYRIGHT COMPLAINTS INSIGHT and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please visit our Abuse Center.
INSIGHT and its affiliates attempt to be as accurate as possible. However, INSIGHT does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered by INSIGHT itself is not as described, your sole remedy is to return it in unused condition and discontinue using said service within five (5) business days.
Any attempts to undermine or cause harm to a INSIGHT service or customer of INSIGHT is strictly prohibited. INSIGHT will pursue legal action to the fullest extent for any abuse of INSIGHT or its products or services.
You agree to indemnify and keep indemnified INSIGHT (and its parent, subsidiaries, affiliates, officers and employees) from and against any costs, damages, liabilities and losses (including legal fees) suffered or incurred by INSIGHT as a result of any claim made by any third party due to or arising out of your use of the Service, your connection to the service or any breach by you of any of your obligations under these Terms and Conditions.
Without limiting other remedies, INSIGHT or its affiliates may limit, suspend, or terminate your use of INSIGHT Products and Services, prohibit access to INSIGHT's website, remove hosted content such as emails and website data, and take technical and legal steps to keep you off INSIGHT's network if we suspect that you are in breach of these Terms of Service, or are past due by more than 3 days on your account balance (subscription payment), causing possible legal liabilities, acting inconsistently with the letter or spirit of our policies, your use of any Product or Service degrades the quality and performance of the INSIGHT network, if you purchased INSIGHT Product or Services from an unauthorized reseller, or for other similar reasons, with immediate effect and without recourse to the courts. INSIGHT shall effect such termination by preventing access to your account and to the INSIGHT network as well as delete any website content, data, or domain names stored on our network. If you provided a valid email address, INSIGHT may provide notice to you by email, but is not under obligation to notify you.
FORCE MAJEURE You acknowledge and understand that if the INSIGHT Service or Products do not function as a result of a force majeure event, INSIGHT will not be in breach of any of its obligations toward you under these Terms of Service. A force majeure event means any event beyond the control of INSIGHT. In the event INSIGHT is affected by a force majeure event, it shall post a notification on the INSIGHT website or contact you directly concerning the estimated extent and duration of its inability to perform or delay in performing its obligations, on a reasonable efforts basis. INSIGHT will not accept any liability for the consequences arising out of a force majeure event.DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE, ALONG WITH ITS PRODUCTS AND SERVICES, ARE PROVIDED BY INSIGHT ON AN "AS- IS" AND "AS-AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE, AND OUR PRODUCTS AND OUR SERVICES ARE AT YOUR SOLE RISK.
INSIGHT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INSIGHT MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM INSIGHT OR THROUGH OR FROM ANY OF ITS SERVICE PROVIDERS SHALL CREATE ANY WARRANTY ABOVE AND BEYOND THAT WHICH IS EXPRESSLY STATED IN THE TERMS AND CONDITIONS.LIMITATIONS OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT INSIGHT SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF INSIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED, OBTAINED, STORED, SENT OR RECEIVED FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. Except in relation to such liability as has been expressly excluded the maximum aggregate liability of INSIGHT in contract, tort, statutory duty or otherwise (even where INSIGHT has been advised of the possibility of such loss or damage) for any loss or damage whatever arising from or in relation to this Agreement shall be limited to lessor of (i) $500; (ii) the monthly cost of the Service which has been paid for a given month. This limit shall also apply in the event that any exclusion or other provision contained in these Terms and Conditions is held to be invalid for any reason and INSIGHT becomes liable for loss or damage that would otherwise have been limited.
By visiting INSIGHT, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and INSIGHT or its affiliates.
SITE POLICIES, MODIFICATION, AND SEVER-ABILITY